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[Case Study] Giorgio Armani Japan

[Case Study] Giorgio Armani Japan

It is possible to approach it accurately! A case study where the accumulation of customer data has significantly increased.

At Giorgio Armani Japan, there were issues such as "not being able to utilize accumulated purchasing and customer data" and "being unable to measure the effectiveness of promotions." Therefore, we implemented our customer analysis system 'Shibori.com.' Previously, we could only capture 50% of customer information, but now it has increased to 70%, significantly enhancing the amount of accumulated customer data. Additionally, based on customers' purchasing information and attribute data, we can now approach them accurately, making it easier to verify the effectiveness of promotions. [Results of Implementation] ■ Increase in customer data volume ■ Improvement in customer service skills *For more details, please refer to the PDF document or feel free to contact us.

  • CRM (Customer Relationship Management System)

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[Case Study] Kusuri no Haruna

[Case Study] Kusuri no Haruna

Easy searches anytime, anywhere via the internet! A case study showing a significant reduction in work time.

At Kusuri no Haruna, there were issues such as "the DM shipping tasks, including customer extraction and address label creation, take a lot of time" and "customer extraction cannot be done during business hours." Therefore, we introduced our customer analysis system, 'Shibori.com.' It allows for easy searches anytime and anywhere via the internet, significantly reducing work time. Additionally, since work can be done leisurely at home using the internet, it has been recognized as a highly convenient, user-oriented software. 【Issues】 ■ DM shipping tasks, including customer extraction and address label creation, take a lot of time ■ Customer extraction cannot be done during business hours ■ The method for calculating the response rate for DMs is unclear ■ We want to send re-approach DMs to top customers who have not visited in three months *For more details, please refer to the PDF document or feel free to contact us.

  • CRM (Customer Relationship Management System)

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[Case Study] Fukamachi Sake Shop

[Case Study] Fukamachi Sake Shop

Packed with know-how and easy to operate! A case study showing how sales have exceeded the same month of the previous year.

At Shimamachi Hotel, there were issues such as "being a mid-sized franchisee of a franchise chain that went bankrupt" and "the inability to measure and verify the effectiveness of promotions using traditional methods." Therefore, we introduced our customer analysis system 'Shibori.com ASP version + Mochihei.' Sales had been declining every month, but after implementing 'Mochihei' and issuing coupons, it became a topic of conversation among customers, and we were able to exceed sales from the same month the previous year. Additionally, by checking purchase history through the ASP of 'Shibori.com' and sending event direct mail to customers who had not visited in three months, we were able to encourage many customers to return. [Results of Implementation] ■ Increase in customer data volume ■ Improvement in customer service skills *For more details, please refer to the PDF document or feel free to contact us.

  • CRM (Customer Relationship Management System)

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